Quality Assurance by Deskhero

• Deskhero will inspect each and every board that is shipped. We will insure that there are no scratches greater than 1mm, or any external facing damage that is visible from a normal seated operating distance (~30cm). We honestly want you to have a great board and wonderful experience with premium custom keyboards. However please consider the following:

1. There may be blemishes, such as anodization hook marks on internal aluminum surfaces.
2. Due to the nature of mirror-polished stainless steel, there may be minor, unavoidable hairline / micro scratches / speckles on the mirror finish of the stainless steel back weight. Large scratches and obvious damage that impedes functionality may be reported and a proper investigation will take place.
3. Brass surfaces may undergo tarnishing over time, and may also have small unavoidable markings as a result.

Are DIY and Customs Items like Keyboards covered under warranty?

• DIY items and custom items with manufacturer's defects are ONLY eligible for a refund if they are:

1. Reported within 30 days
2. Inspected by manufacturer and proven to have a manufacturer's defect (not user damage or improper use), and
3. Returned in unused condition with manufacturer's original carton and must include all components and other items originally packaged with the product (i.e. cables, manuals, etc.)
4. Items that fall into this category can include PCBs, LEDs, diodes, keyswitches, lubricant, and similar parts sold for keyboard repair or modding. These items do not have a warranty from the manufacturer, and we cannot be held liable for damage including, but not limited to, damage from improper use, stripped screws, installation, or modification.
5. Please contact our Deskhero Support Team prior to returning your item to discuss the best available options.