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Expect slight delays due to COVID19. JDS Labs products are in pre-order sale while they're are ramping back up.
Expect slight delays due to COVID19. JDS Labs products are in pre-order sale while they're are ramping back up.


General FAQ

1. What is your return & exchange policy?

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Cancellations incur a 3% fee due to Payment Gateways such as PayPal/Visa/Mastercard no longer returning transaction fees.  

See PayPal Policy here:

Please see our Policies page here:


JDS Labs Pre-Orders and COVID-19

JDS Labs wont be fulfilling partner orders till about May 30th due to quarantine.  We're hoping to get a shipment in right after that - early/mid June. 
Read more about it here:

To make the wait a little more bearable we've decided to put in a slight pre-order discount!
Hoping to expand the line up and include the EL DAC II and Obejctive line as well as increasing the number of products this round. They are doing quite well in Canada and looking to get them into more hands! 


Group Buys Specific FAQ


  • What is your return policy?
    • As a rule, we don’t accept returns due to the nature of these products. If you have a problem with your order, please email us at and we will do the best to help out. If there are extenuating circumstances, return authorization will be granted on a case-by-case basis.
  • Can I cancel my group buy order?
    • Cancellations are possible if the Group Buy has not ended. Please email us at 
    • Cancellations incur a 3% fee due to Payment Gateways such as PayPal/Visa/Mastercard no longer returning transaction fees.  

      See PayPal Policy here:

  • Can I combine a Group Buy's matching deskmat with the keyset in my order?
    • Unfortunately no.  There was a time where orders allowed to add deskmats and keysets together but due to the nature of production -deskmats often come many months before the keysets arrive.  There is simply not enough space to store deskmats for months at at time. 

      This may change in the future, and some sets may allow it depending on manufacturing timelines for both the keysets and deskmats.
  • Can you offer cheaper shipping?
    • No, the shipping prices that are shown are directly pulled from CanadaPost, USPS, DHL, and UPS, and are the actual price. These are the cheapest prices we are able to get.
  • What is your processing time?
    • Usually able to ship out within 2-3 business days. 
  • Will you mark down the value of my order for customs?
    • No. We will be as compliant to laws & regulations as much as possible. 
  • Where are you located?
    • I am located in Winnipeg, MB in Canada
  • Can I change my shipping address?
    • Yes you can. Please email us at with your order number and new address. Please note that depending on where you are changing the address to, there may be additional shipping charges.


  • Can you edit or change my order?
    • Editing may be possible on a case by case basis.  Although there is a maximum 60 day window where order edits are available. 
  • I sent you an email and havent heard back in a couple days.
    • We try to answer emails 1-2 business days. Please shoot me another email if you haven’t heard back after 2 business days. Sometimes I miss an email every now and then. I apologize for that!
  • I sent you a reddit/discord/instagram message, but I havent heard back? Whats going on?
    • While I try to respond to every reddit/discord/facebook message, I am not always able to reply. Always use email to get in touch with me. 

Group Buys

  • What is a group buy?
    • Group Buys are a method of sale similar to a pre-order. Payments are collected ahead of time in order to submit a bulk order to a manufacturer for production. Due to this, there is often an extended timeline from the order date to when the product is shipped out, with these timelines ranging from a couple weeks to several months. In all Group Buys posted here on the site I will include on the order page an estimated timeline for production and shipment.
  • You missed your estimated timeline. What's going on?
    • We provide weekly updates for all group buys, so that customers can stay informed and up to date on the progress. Many times unforeseen issues can occur, which can cause delays.
  • Can I get a refund for my Group Buy purchase? I changed my mind.
    • The nature of the GB process means that funds for refunds are not available after submission of the group payment to the manufacturer. Refunds may not be available after submission of your Group Buy order. Refunds will not be available after bulk order submission to the vendor. Refunds may be made available on a case-by-case basis at our discretion.