Shipping Protection

Shipping Protection

Sale price $1.79 CAD
5.0 In stock Shipping information

The date shown is our best-case estimated earliest delivery date based on your location.

It is not a guaranteed delivery date, and actual delivery timing depends on the shipping method selected at checkout, carrier performance, weather, holidays, and fulfillment timing.

Faster services such as Canada Post Xpresspost, ICS Courier, FedEx 2Day, FedEx Standard Overnight, UPS Express, UPS Standard, and UPS Expedited may align more closely with the estimate shown, while slower services such as Canada Post Expedited Parcel and ground services may arrive later.

We recommend using these services:

  • CandaPost XpressPost
  • ICS Courier
  • FedEx 2Day or Overnight
  • UPS Express
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The Deskhero Experience

Since Route is not clear when it comes to supporting pre-orders/group buys, we're allowing customers to add Additional Shipping Protection to their order. 

Each unit of Shipping Protection covers up to $100 in value. Shipping Protection is automatically calculated at checkout to cover your full order.

For any issues we must wait until the conclusion of any investigations done by the shipping carrier.  If they deem that the product was lost or damaged on the fault of their own, we will provide one of the following options:

If the package is lost:

  1. Replacement: Reship the product (if in stock)
  2. Store credit: For the full value of the lost product item(s), plus an additional 5%
  3. Full refund: For the product item(s) to the original payment method used.

If an item or component within the package is damaged, compensation applies only to the affected item(s) or component(s), not the entire order. Depending on availability and the circumstances, we will provide one of the following options:

  1. Replacement: Reship only the damaged item(s) or component(s), if available.
  2. Store Credit: Issue store credit equal to the value of the damaged item(s) or component(s), plus an additional 5%.
  3. Refund: Issue a full or partial refund based on the value of the damaged item(s) or component(s) only, to the original payment method.

Items and components that are not damaged are not eligible for replacement, store credit, or refund as part of the damage claim.

If the carrier deems that the product was lost or damaged on the fault of their own, but Shipping Protection was not included at time of purchase, please contact support@deskhero.ca for assistance on resolutions available.

This does NOT include porch pirates/stolen products from your property after it has been delivered however. 

Consider adding Signature Required on Delivery as this will help prevent stolen packages. Please be mindful of your deliveries from Deskhero.ca

Since Route is not clear when it comes to supporting pre-orders/group buys, we're allowing customers to add Additional Shipping Protection to their order. 

Each unit of Shipping Protection covers up to $100 in value. Shipping Protection is automatically calculated at checkout to cover your full order.

For any issues we must wait until the conclusion of any investigations done by the shipping carrier.  If they deem that the product was lost or damaged on the fault of their own, we will provide one of the following options:

If the package is lost:

  1. Replacement: Reship the product (if in stock)
  2. Store credit: For the full value of the lost product item(s), plus an additional 5%
  3. Full refund: For the product item(s) to the original payment method used.

If an item or component within the package is damaged, compensation applies only to the affected item(s) or component(s), not the entire order. Depending on availability and the circumstances, we will provide one of the following options:

  1. Replacement: Reship only the damaged item(s) or component(s), if available.
  2. Store Credit: Issue store credit equal to the value of the damaged item(s) or component(s), plus an additional 5%.
  3. Refund: Issue a full or partial refund based on the value of the damaged item(s) or component(s) only, to the original payment method.

Items and components that are not damaged are not eligible for replacement, store credit, or refund as part of the damage claim.

If the carrier deems that the product was lost or damaged on the fault of their own, but Shipping Protection was not included at time of purchase, please contact support@deskhero.ca for assistance on resolutions available.

This does NOT include porch pirates/stolen products from your property after it has been delivered however. 

Consider adding Signature Required on Delivery as this will help prevent stolen packages. Please be mindful of your deliveries from Deskhero.ca

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