GMK Handarbeige

FAQ: https://www.deskhero.ca/pages/faq

• Can I combine a Group Buy's matching deskmat with the keyset in my order?
• Unfortunately no.  There was a time where orders allowed to add deskmats and keysets together but due to the nature of production -deskmats often come many months before the keysets arrive.  There is simply not enough space to store deskmats for months at at time. 
  
  This may change in the future, and some sets may allow it depending on manufacturing timelines for both the keysets and deskmats.

Please do not combine with other group buys. Your order may be cancelled. 

Group Buys

• What is a group buy? Group Buys are a method of sale similar to a pre-order. Payments are collected ahead of time in order to submit a bulk order to a manufacturer for production. Due to this, there is often an extended timeline from the order date to when the product is shipped out, with these timelines ranging from a couple weeks to several months. In all Group Buys posted here on the site I will include on the order page an estimated timeline for production and shipment.
• You missed your estimated timeline. What's going on? We provide weekly updates for all group buys, so that customers can stay informed and up to date on the progress. Many times unforeseen issues can occur, which can cause delays.
• Can I get a refund for my Group Buy purchase? I changed my mind. The nature of the GB process means that funds for refunds are not available after submission of the group payment to the manufacturer. Refunds may not be available after submission of your Group Buy order. Refunds will not be available after bulk order submission to the vendor. Refunds may be made available on a case-by-case basis at our discretion.